Shipping policy

All orders are processed within 3 to 5 business days (excluding Sundays and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

Free shipping on orders over $50.

International Shipping

At this time, we do not ship to countries outside of the United States of America.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@upscalepatio.com with your name and order number, and we will look into it for you.